Policy for Payment, License Extension, and Refund of License Fee

Version 1.0

Effective as of July 9, 2025

1. General Provisions

1.1. This Policy (hereinafter, the "Policy") defines the procedure and conditions for the User's payment of the license fee under paid Plans for the right to use (License) the "Dostup.io" software complex (hereinafter, the "SC"). This Policy also governs the conditions for renewal, modification, and refund of funds paid for the License.

1.2. This Policy is an integral part of the License Agreement-Offer (hereinafter, the "Offer"). Acceptance of the Offer signifies the User's full and unconditional agreement with this Policy.

1.3. Capitalized terms used in this Policy have the meanings defined in Section 1 of the Offer.

2. Payment Procedure and Security

2.1. The license fee is paid in Russian rubles on a 100% prepayment basis for the selected License term, in accordance with the paid Plans published on the Licensor's Website.

2.2. Payment processing is provided by an authorized payment aggregator, the Robokassa service. The available payment methods are displayed directly on the payment aggregator's payment page.

2.3. The Licensor does not receive, process, or store the User's full bank card details. All payment data is processed on the side of the certified payment aggregator.

3. Subscription and Automatic License Renewal

3.1. Subscription Enrollment. By purchasing a License under a paid Plan that provides for a Subscription, the User enrolls in a Subscription that automatically includes an auto-renewal mechanism. The User authorizes the Licensor to create and send instructions to the issuing bank to debit funds (recurring payments) for the payment of the license fee for subsequent License periods.

3.2. Billing Schedule and Procedure. With an active Subscription, the license fee is debited without further acceptance on the last day of the paid License period. The amount debited corresponds to the cost of the License for a similar period under the Plan effective at the time of debit. A successful debit extends the License for the corresponding period.

3.3. Cancellation of Auto-Renewal. The User has the right to cancel auto-renewal in the Personal Account at any time. This action cancels the Subscription (i.e., cancels future debits) but does not terminate the already paid-for License. The right to use the SC is retained until the end of the paid period.

3.4. Grace Period. If a scheduled debit fails (e.g., due to insufficient funds), auto-renewal is suspended for a period of 3 (three) calendar days. During this period, the right to use the SC under the paid Plan is maintained, and the system may make repeated attempts to debit the funds. If payment is not received by the end of the grace period, the Subscription is canceled, and the User's License terms are automatically changed to the terms of the current Free Plan, if such a plan is provided by the Licensor.

4. Modification of License Terms

4.1. Changing License terms to a Plan with a higher cost (Upgrade).

4.1.1. An upgrade constitutes the early termination of the current License and the immediate purchase of a new License under the terms of the newly selected Plan.

4.1.2. As a result of an upgrade, the Subscription's billing period restarts. The date of the next auto-renewal will be calculated from the date of the upgrade in accordance with the term of the new License.

4.1.3. The traffic limit corresponding to the new Plan is provided in full immediately after the upgrade, without regard to the traffic consumed under the terminated License.

4.1.4. The amount of the license fee paid at the time of the upgrade is calculated with a proration: the amount paid for the unused portion of the terminated License is credited as a discount. All subsequent auto-renewals of the new License are carried out at its full cost.

4.2. Changing License terms to a Plan with a lower cost (Downgrade).

In any downgrade scenario, the User retains the right to use the SC under the terms of the current, more expensive License (including its traffic limits) until the end of its paid term.

4.2.1. If the User has an active Subscription, its terms are modified. The application of the new, cheaper Plan is scheduled for the end date of the current paid period.

4.2.2. If the Subscription's auto-renewal was previously disabled, the User enrolls in a new Subscription with a deferred start. The new License will become active, and the first charge for it will occur automatically at the end of the current License term. A verification payment is required to set up such a Subscription (see Section 5).

5. Verification Payment

5.1. When renewing or setting up a new Subscription with a deferred start (scenario under clause 4.2.2), the Licensor has the right to initiate a verification payment — a debit of a small amount (e.g., 1 ruble). The purpose of this payment is solely the technical verification of the payment method's validity and its tokenization in the payment aggregator's system for future automatic renewals.

5.2. The verification payment is non-refundable, as its technical function of verifying and tokenizing the card is considered fulfilled at the moment of its successful completion.

6. Refund of the License Fee

6.1. In accordance with the legislation of the Russian Federation (including Government Decree No. 2463 of December 31, 2020), the right to use computer software belongs to objects of copyright and is non-returnable. Since the right to use the SC under a paid Plan is granted immediately after payment of the license fee, the funds paid are generally non-refundable.

6.2. As a gesture of goodwill, the Licensor may, on a case-by-case basis, consider a refund for the first Subscription payment if the User submits a request no later than 14 (fourteen) calendar days from the moment of payment and provided that the volume of traffic used has not exceeded the established limits. The decision to issue a refund is made solely at the Licensor's discretion.

6.3. A refund, if approved by the Licensor, is made only to the same payment instrument from which the payment was made. The time it takes for the funds to be credited to the User's account depends on the issuing bank and payment system and may take up to 30 (thirty) days.

6.4. A refund of the license fee is not provided for:

a) funds debited as part of an automatic Subscription renewal;

b) a License granted under a one-time Plan, after access to the SC has been provided;

c) a verification payment (Section 5);

d) in the event the User's account is blocked for violating the Offer or the Acceptable Use Policy (AUP).

7. Electronic Fiscal Receipts

7.1. In accordance with Federal Law No. 54-FZ "On the Application of Cash Register Equipment," after each successful payment of the license fee, an electronic fiscal receipt is sent to the User's email address provided during registration.

8. Dispute Resolution and Contacts

8.1. All claims related to payments should be sent to the Licensor's support service at: support@dostup.io. The time for considering a claim is up to 10 (ten) business days.

8.2. If a dispute cannot be resolved through pre-trial procedures, it shall be subject to consideration in accordance with Section 12 of the Offer.

9. Amendments to the Policy

9.1. The Licensor has the right to unilaterally amend this Policy. The current version is always available on the Website at: https://dostup.io/payment-policy.

9.2. Continued use of the SC and making payments after the publication of amendments constitutes the User's consent to the new version of the Policy.